We’ll always do our best to fulfill your needs and meet your expectations when you purchase Ready to Buy and One Time Buy Brands. But it’s important to have things written down so we all know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. We want what’s best for both parties, now and in the future. For Custom Branding Projects, you will get a similar copy of our Terms and Conditions catered to your project work.
Payment Arrangement: Payment must be made in full for Ready to Buy and One Time Buy branding projects. For Custom Branding projects, s 50% non-refundable deposit is due before any work can begin, and once final artwork is approved, final payment will be due prior to file delivery can occur. All orders must be paid in full before the order can be sent via email. We accept all credit card payments through our secure online invoicing system. Cash and checks are also accepted.
Project Schedule: We’ll do our best to meet the project deadlines outlined in the quote. That said, our ability to do this depends on you giving us everything we need to complete the project in the format that we need it, as and when we need it. You’ll review our work and provide feedback and approval in a timely manner too. Should you need to pause your project at any time, please notify us in writing. Custom Branding projects typically require 4-5 weeks, while Ready to Buy Branding and One Time Buy Branding typically require up to 7-10 business days. Rush fees applicable to any orders requiring quicker turnaround.
Amendments and Alterations: For Ready to Buy and One Time Buy branding, we provide one (1) round of amendments to our work at no extra charge, provided the changes requested do not substantially alter the original project scope, nature or purpose; and if you have not already given us your final approval for the piece of work concerned. Custom Branding Projects are allotted up to two (2) rounds of amendments. The Client will not be charged for any revisions, corrections, or additions made necessary by errors or omissions on the part of The Hello Co. Any other kinds of amendments are considered a change in the project scope.
Ownership & Use: The Hello Co. retains ownership of all original artwork, whether preliminary or final. The Hello Co. also reserves all rights to the artwork/production pieces and may use original and or duplicate for demonstration, publication, and other purposes. Client must protect all work that is the subject of this Agreement against duplication or alteration. None of the artwork created by The Hello Co. should be used for resale purposes.
We may purchase or license from third party vendors materials used in your project (including fonts, photographs, illustrations etc.). Where we license such material, the intellectual property rights in the licensed material remain the property of the third-party vendors.
Materials Provided by Client: Where you provide us materials in the course of the project, you guarantee that you own them or have been given permission to use them. Ownership of these materials will remain with you (or the persons who licensed them to you) at all times. You grant us a royalty-free license to use them for the project and to retain copies in our business records. We will not be responsible for any damage or consequences if the materials you provided infringe someone else’s rights or are unlawful or illegal. You will indemnify us and pay for all damages, costs, fees, expenses and legal fees on an indemnity basis that we incur due to your materials being infringing, unlawful or illegal in any country.
Warranty of Originality: The Hello Co. warrants and represents to the Client that, to the best of its knowledge, the work performed is original and has not been previously published, or that consent to use the same has been obtained on an unlimited bases; that all work or portions thereof obtained through the undersigned from a third party is original or, if previously published, that consent to use has been obtained on an unlimited based and The Hello Co. has full authority to make this Agreement. The warranty does not extend to any uses that Client may make of the product that may infringe on the rights of others. Client expressly agrees that it will hold The Hello Co. harmless for all liability caused by the Client's use of the product to the extent such use infringes upon the rights of others. Ready to Buy Brands are re-sold, personalized to each paying Client, and One Time Buy Brands are only sold once.
Force Majeure: Neither you nor us shall be liable for failure to perform our part of the contract, if the failure is due to force majeure events (including fire, flood, earthquake, storm, hurricane, natural disaster, war, civil war, invasion, act of foreign enemies, hostilities, rebellion, terrorist activity, government sanction, change of law, strike, lockout, industrial action, embargo, sabotage, interruption or failure of electricity service, interruption or failure of transport networks or other public utilities, interruption or failure of Internet or other communication service).
Return and Exchange Policy: Due to the nature of the product/services, The Hello Co. cannot offer refunds or exchanges.