Branding

Is your On the Go Branding and Visionary Branding sold to more than one client? Yes. These options are personalized with your name, initials, or other relevant details, and we reserve the right to continue to sell the design to other clients, future and past. We also reserve the right to retire any of these designs at any time. You will always retain full rights to use your personalized On the Go Brand or Visionary Brand for your own personal or professional use. This is a great way for a business to brand themselves quickly and efficiently.

Can you change the color palette on the On the Go or Visionary Brands? Yes! For an additional fee of $50 we can cater to your color needs and change the palette to your preference.

Do you offer branding services for weddings, couples, or families? Absolutely! All our offerings – On the Go Branding, Visionary Branding, and Custom Branding – are suitable for use for any personal or professional branding need.

Do you include font files for the brands? No. Fonts are under license by the individual creators, thus you will need to purchase, or download for free, fonts separately. You may still use the logo without downloading or purchasing the font.

Do you include any printed goods with the branding services? No. We only provide you with the relevant design files, in popular formats for various end uses. You may then use your printer of choice for printed goods!

Do you keep backup copies in case my computer crashes next week/month/year? No. While we give you access to your online folder with all final items, we do ask that you download AND backup all files. We do archive previous projects on a quarterly basis and the link we provide you will not work once that occurs.

Will you share or post my logo anywhere? By purchasing from The Hello Co., you agree that we may reproduce and display your final brand and related elements for promotional, marketing, or portfolio purposes. This can be on printed materials and/or online. Consider it an opportunity to advertise your business to like-minded individuals!

What payment methods do you accept? All invoices are sent via email and payments can be made securely online with Visa, MasterCard, or Amex. We also accept check or cash payments.

Where is your office? Amy works out of a studio in Basalt, Colorado and Erin works from home near Denver, Colorado. We serve clients worldwide. We are happy to meet with local clients for initial consultations. Or if you’re in our neck of the woods, let us know to set up a meeting time.

I have a question not answered here. Who do I contact? Please email us and we’ll get back to you! 


Payments

We accept all payments through our website. Fast, easy and completely secure! Payment must be made before we begin working on your design. Per state law, residents of Colorado will be charged sales tax for taxable goods. If you need to cancel a transaction, please let us know within two (2) hours of the sale.

 

Shipping

All digital orders will be delivered via email or online link for client download.

Any physical good orders will receive a shipping confirmation and tracking number when the order is dispatched from us to you. All orders ship at the posted rates. We will ship smaller orders via USPS Priority Mail, however we reserve the right to ship via UPS or FedEx when necessary. If you require expedited shipping, international shipping, insurance, or delivery confirmation on your order please contact us for a shipping cost estimate. We cannot be held responsible for damages or losses on packages shipped via USPS or UPS once the package is out of our control. As much as we’d like to hand deliver your order, we entrust our valued shipping partners to get the job done!


Refunds and Exchanges

Does your order require a proof? Most likely, yes! Check, double-check, and triple-check your proofs for accuracy. Is that the right phone number? Are those her initials? Best yet, have a friend look it over. We want you to be completely happy with the final product! If a design error is done because of you providing us with incorrect information, we can re-design at a reduced price. If a design error is done due to an error on our behalf, we will gladly fix the files for the order as quickly as possible at no additional cost to you.


Digital Files

Are you receiving digital files from us? We strongly encourage you to test print your proofs to ensure that your printer has been adjusted for colors and sizing. What you see on your phone often varies from actual printed goods. Please remember that colors do vary slightly between computer screens and printers. Photos should be 300 dpi or higher for proper print quality. We cannot be held responsible for photos provided to us of poor quality or low resolution.


Hours

Monday – Friday: We are OPEN! We work on orders and answer emails.

Saturday – Sunday: We are (usually) CLOSED to enjoy time with our families. Place orders or send us an email and we will be in touch on Monday.

CLOSED all major holidays (and our birthdays!).


Order Timeline

- Order placed

- Information or consultation for custom orders will be required, and we will contact you to confirm those details if they are not provided at time of purchase

- You will receive a proof from us, if applicable, within 24-48 hours of purchase

- We will receive the OK (or NOT OK) on the proof from you

- Each additional proof change requires up to 2-3 business days

- Final APPROVED orders will be processed

- Order will be sent to you via email or secure link for downloading files

- Please check the item listing for additional design timeframes, particularly for custom goods or services requiring consultation prior to start of project


Rush Information

Need your order RUSHED? Let us know and we will do our best to accommodate you in every possible way!


Custom Orders

All designs and services can be customized. Please contact us if you are interested in a custom services order!


Photo Notes

Please note that when you submit a photo to The Hello Company for use in your product (such as website), you are guaranteeing that all photos submitted for use by The Hello Co. are either owned by you or you have permission from the copyright holder to reprint the image.