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| Payments |

We accept all payments through our website. Fast, easy and completely secure! Payment must be made before we begin working on your design. Per state law, residents of Colorado will be charged sales tax. If you need to cancel a transaction, please let us know within two (2) hours of the sale.

 

| Shipping |

All orders will receive a shipping confirmation and tracking number when the order is dispatched from us to you. All orders ship at the posted rates. We will ship smaller orders via USPS Priority Mail, however we reserve the right to ship via UPS or FedEx when necessary – especially for invitation orders. If you require expedited shipping, international shipping, insurance, or delivery confirmation on your order please contact us for a shipping cost estimate. We cannot be held responsible for damages or losses on packages shipped via USPS or UPS once the package is out of our control. As much as we’d like to hand deliver your order, we entrust our valued shipping partners to get the job done!

 

| Refunds and Exchanges |

Does your order require a proof? Check, double-check, and triple-check your proofs for accuracy. Is that the right phone number? Are those her initials? Best yet, have a friend look it over. We want you to be completely happy with the final product! If a printing error is done because of you providing us with incorrect information, we can re-print at a reduced price. If a printing error is done due to an error on our behalf, we will gladly replace the order as quickly as possible at no additional cost to you.

 

| Digital Files |

Are you receiving digital files from us? We strongly encourage you to test print your cards to ensure that your printer has been adjusted for colors and sizing. Please remember that colors do vary slightly between computer screens and printers. Photos should be 300 dpi or higher for proper print quality. We cannot be held responsible for photos of poor quality or low resolution.

 

| Hours |

Monday – Friday: We are OPEN! We work on orders and answer emails.

Saturday – Sunday: We are (usually) CLOSED to enjoy time with our families. Place orders and we will get started on your order on Monday.

CLOSED all major holidays.

 

| Order Timeline |

- Order placed

- Information for custom orders will be required and we will contact you to confirm those details if they are not provided at time of purchase

- You will receive a proof from us, if applicable, within 24-48 hours of purchase

- We will receive the OK (or NOT OK) on the proof from you

- Final APPROVED orders will be printed and processed

- Order will be shipped

- Please check the item listing for current shipping timeframes

 

| Rush Information |

Need your order RUSHED? Let us know and we will do our best to accommodate you in every possible way!

 

| Custom Orders |

All designs can be customized. Please contact us if you are interested in a custom design services order!

 

| Photo Notes |

Please note that when you submit a photo to The Hello Company for use in your custom printed goods, you are guaranteeing that all photos submitted for printing are either owned by you or you have permission from the copyright holder to reprint the image.